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Cancellation & Refund Policy

Cancellation and refund policy

Once the clients payment has cleared after the purchase of one of our programs, a client will receive an email with the login details to access the trading platform. Following receipt of this information via email, no refund will be allowed. In some exceptions, we will issue a refund if there were no trades placed on the account, for further assistance and clarity, please contact our Online Chat or servicedesk@windlu.com .

Refunds After successful completion a Challenge

Once the client has successfully completed the 2 phases and proceeded to the funded phase, the client will receive a refund of the initial sign-up fee with the first monthly withdrawal. The clients sign-up fee will not be refunded until they have generated sufficient profits for a withdrawal.

Dispute Policy

Clients who dispute charges or request refunds of charges with their bank without proper evidence and correspondence will be permanently banned from the platform. Please contact our Live Chat or support if you have any questions.

Acceptance of this Policy

By the client placing an order for any of our products, they indicate that they have read this refund policy and that they agree with and fully accept the terms and conditions of this refund policy. It is the client’s responsibility to familiarize themselves with this refund policy.  If a client does not agree with or fully accept the terms and conditions of this refund policy, we ask that the client does not place an order with us. Please contact us at servicedesk@windlu.com should you have any questions regarding our refund policy.

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Disclaimer We offer virtual demo accounts where live market conditions are simulated and any reference to ‘funded’ used on our website or in any of our terms and conditions is a reference to virtual funding, only. None of the services we provide to you can be considered investment services or recommendations and none of our employees, staff, or representatives are authorised to provide investment advice or recommendations. All information provided on our website is intended solely for educational purposes related to trading on the financial markets and does not serve as specific investment advice, business recommendation, investment analysis or similar general recommendation regarding the trading of any investment instruments. Windlu is not a broker/dealer and we accept no financial deposits.

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